Privacy Policy

Last updated: April 17, 2026

MENToR.IA ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our platform and Shopify application.

1. Information We Collect

When you connect MENToR.IA to your Shopify store, we collect:

• Store information (name, domain, currency)
• Order data (sales amounts, discounts, refunds, transaction counts)
• Customer data (new vs returning customer counts — no personal customer information)
• Product and inventory data
• Analytics and reporting data

We do not collect personal information of your customers such as names, emails, addresses, or payment information.

2. How We Use Your Information

We use the collected data to:

• Display KPI dashboards and performance reports
• Calculate marketing metrics (ROAS, CAC, LTV, MER)
• Generate automated reports for your team and clients
• Provide AI-powered insights through SON.ia

3. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit (HTTPS/TLS) and at rest. Access to your data is restricted to authorized personnel only.

We retain your Shopify data as long as your account is active. You may request deletion of your data at any time by contacting us.

4. Data Sharing

We do not sell, trade, or share your data with third parties except:

• Service providers who assist in operating our platform (hosting, database)
• When required by law or legal process

5. Shopify Data

We access your Shopify store data through Shopify's API with the permissions you grant during installation. We only request the minimum permissions necessary to provide our services. You can revoke access at any time from your Shopify admin panel.

6. GDPR Rights

If you are in the European Economic Area, you have the right to access, correct, or delete your personal data. To exercise these rights, contact us at [email protected].

7. Data Deletion

To request deletion of your data:

• Email us at [email protected]
• Include your store domain and the data you want deleted
• We will process your request within 30 days

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform.

9. Contact Us

For privacy-related questions, contact us at:
Email: [email protected]
Website: mentoriaapp.ai